tk992 Privacy Policy
The security of your personal information is our highest priority. This policy explains in detail how tk992 collects, uses and protects your information.
1. Introduction and Scope
tk992 ("we", "our", "platform") is an entity providing online casino and betting services in Bangladesh. By registering, logging in or using services on our website tk992.cam, you are considered to have given your consent to the terms of this privacy policy.
This privacy policy applies to all our users — registered members, guest visitors and anyone who interacts with our platform in any way. We are always committed to ensuring the protection of your personal information.
"Personal information" as described in this policy means any information that can identify a specific individual or is related to them — such as your name, email address, phone number, financial information and behavioral usage data.
2. What Information We Collect
A Information You Provide Directly
When you register with tk992 or contact us, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and phone number
- Residential address
- National ID card or passport details (for identity verification)
- Payment information (bKash, Nagad, Rocket, bank account)
- Records of chat or email communication with our support team
B Automatically Collected Information
When you use our platform, the following information is recorded automatically:
- IP address and device identifier information
- Browser type, operating system and device model
- Browsing and gaming behavior on the platform (page views, session duration)
- Login and logout times (according to Bangladesh Standard Time)
- Transaction history and deposit and withdrawal information
- Information obtained through cookies and similar tracking technologies
3. How We Use Your Information
tk992 uses your personal information only for the following legitimate purposes:
Account Management
Your information is used for account registration, verification and management. Identity verification is essential to confirm that you are 21 years of age and to comply with responsible gambling policies.
Financial Transactions
Your information is used to process deposits and withdrawals via bKash, Nagad, Rocket and bank transfer, to prevent fraud and to verify transactions.
Customer Support
Our 24/7 live chat support team can access your account information to resolve your issues quickly.
Security and Safety
Information is analyzed to prevent unauthorized access to accounts, money laundering, fraud and other illegal activities.
Notifications and Communication
Your information is used to send important account updates, security alerts and, with your permission, promotional offers.
Service Improvement
User experiences are analyzed to continuously improve our platform, gaming sections and payment services.
4. Sharing Information with Third Parties
tk992 does not sell your personal information to any third party for commercial purposes. However, some information may be shared in the following limited circumstances:
- Payment Processors: Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket or bank transfer.
- Identity Verification Agencies: Information may be shared with trusted verification agencies to complete the KYC (Know Your Customer) process.
- Technology Service Providers: Limited information is shared with contracted technology partners for cloud hosting, cybersecurity and platform operations, who are required to follow the same privacy standards.
- Legal Obligations: Necessary information may be provided in compliance with valid directives from law enforcement agencies or courts in Bangladesh.
- Responsible Gambling Organizations: If problematic gambling behavior is identified, information may be shared anonymously with relevant support organizations.
5. Cookies and Tracking Technologies
tk992 uses cookies and similar technologies to improve your browsing experience and to ensure the proper functioning of the platform. We use the following types of cookies:
Essential Cookies
These cookies are necessary for the basic functionality of the platform. They are used to maintain login sessions, perform security checks and transfer information between pages. These cannot be disabled.
Analytical Cookies
These cookies are used to understand how users interact with our platform. The information collected is completely anonymous and is used only for service improvement.
Functional Cookies
These cookies are used to remember your preferred language, theme or other personal settings, so you do not need to configure them again each time you log in.
Cookie Controls
You can disable non-essential cookies from your browser settings. However, some features may not work properly. Contact our support team for more information.
6. Data Security Measures
tk992 has adopted industry-standard technical and administrative measures to keep your personal and financial information secure:
- SSL Encryption: All information transmitted on our platform is encrypted using advanced SSL/TLS technology, so no third party can read the information in transit.
- Firewall and Intrusion Detection: Our servers and databases are protected by robust firewalls and real-time intrusion detection systems.
- Limited Access: Only authorized staff can access your information and they work under strict confidentiality agreements.
- Regular Security Audits: Our systems are regularly tested by independent security experts.
- Two-Factor Authentication: We use two-factor authentication to prevent unauthorized access to accounts.
- Encrypted Data Storage: All sensitive information stored is kept in encrypted form.
However, no method of transmitting or storing information on the internet is completely secure. We make every effort to provide the highest level of protection, but absolute security cannot be guaranteed.
7. Data Retention Period
We retain your personal information only for as long as it is necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.
- Active Accounts: All information is retained for as long as your account remains active.
- Inactive Accounts: Even after an account is closed, financial transaction records may be retained for long-term legal compliance and fraud prevention.
- KYC Records: Identity verification documents are retained for a specific period as required by law.
- Marketing Information: After you withdraw your consent, no information will be used for promotional communications.
8. Your Rights
You have the following rights regarding your personal information and we fully respect those rights:
Right to Access
You may request to view what information we hold about you. We will provide you with a copy of that information within a reasonable time.
Right to Rectification
If your information is incomplete or incorrect, you may request a correction. Information can be updated through account settings or via support.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, however some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object at any time to your information being used for marketing or promotional purposes. This request will be acted on immediately.
Right to Data Portability
You may request to receive the information you have provided in a common, machine-readable format.
Right to Withdraw Consent
For information processed on the basis of your consent, you may withdraw that consent at any time, and this will not affect prior processing.
To exercise any of the above rights, contact us at: [email protected] — we will process your request on business days according to Bangladesh Standard Time.
9. Protection of Minors' Information
tk992 is for those aged 21 and over only. We do not knowingly collect personal information from any minor. An age verification process is followed at the time of registration.
If we are informed that a minor has registered on our platform, we will immediately close that account and delete the relevant information. If you believe a minor's information is held by us, please notify us at [email protected].
10. Changes to the Privacy Policy
This privacy policy may be updated from time to time due to service improvements, legal changes or the adoption of new technologies. For significant changes we will notify you in the following ways:
- A notification will be sent to your registered email address.
- An update message will be displayed after you log in to the platform.
- The "Last Updated" date on this page will change.
Continued use of the platform after any change means you have agreed to the updated policy. If you object to a policy change, please close your account and contact us.
11. Related Documents
This privacy policy together with our other documents forms a complete legal framework. Please read the documents below for more information:
- Terms and Conditions — General terms for using the service
- Responsible Gaming — Safe and responsible gaming guidelines
- About Us — Introduction to the tk992 platform and team
- FAQ — Frequently asked questions
Have a question about privacy?
Our data protection team is always ready to answer any of your questions. Contact us via 24/7 live chat or email.
24/7 Live Chat Support — Chat with us in Bengali
Always active according to Bangladesh Standard Time (BST, UTC+6)
Keeping your information secure is our responsibility.
SSL encryption protected platform.